Welcome !

I would like to thank you for taking time out of your day to read this page. 

HCC
HCC is a personal company - (the HCC stands for Hand-Crafted Creations) It encompasses Me, myself and I  :)  Though there are many samples shown - Don't be mistaken - There is no warehouse of bridal accessories.  Every custom order is created from scratch.  I started this company back around the end of 2001.  It's been an amazing journey full of excitement. I'd like to give you a little peek into dealing with HCC.

One of the First and foremost things to remember...  There is NO silly question.  Please ask if you have any questions.  With custom orders there are many variables and many orders include email discussions about order details.  This is normal and to be expected.   Here at HCC  I create all custom orders and keep in contact with all clients.  The Hand-Crafted Creations service is personal experience with each unique custom order :)  I take special interest in every order that is added to my schedule.   Quality of workmanship & service are of the utmost importance to me, as I am sure it is to you. I invite you to read my customer  testimonials page if you like.

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Ordering Policies Last updated 2/16/09

HCC Computer Business hours Mon, Tues, Fri.
Office Business Hours:  Mon, Tues, & Fri.  9am - 2pm Eastern Standard Time.

Ordering Your Custom Bridal accessory is easy as long as the lines of communication are open.

What I need from you... Good Communication.  When doing custom work it is imperative that there is good communication. PLEASE check your Email. Sorry, orders can not be taken over the phone. Please submit custom details by ordering from the website cart that is powered by "Kingcart".  "why no phone orders?"  Computer is much BETTER than phone, because it gives us both a record of what is discussed.  Since this service is CUSTOM, details must be discussed in order to be sure that all customizations are correct.  I strive for the most personal and fast communication possible.  I always respond to inquires Monday, Tuesday, and Friday's (the computer office hours).  If you contact me on another day, I will be in contact with you soon or on the next HCC business day.

What you can expect:   Once you decide to order, you will be able to go the the product order page (links for product pages are located with portfolio sample images)  After you have added the bridal accessories you want to your cart, you will be able to pay with your credit card. The shopping cart by "Kingcart" works with "Paypal" service for accepting credit cards.  

Once your order details and payment are received by me,  I will contact you if there is a question or details that are unclear. Once all details are clear I will email you, your order confirmation for your records.  Your order will be booked in my schedule only when your full payment is received - and you have replied to all questions. 

You need to look over the details and reply with any corrections ASAP. If you fail to inform me of corrections to your custom details, I will not be responsible. So Please read your order confirmation details thoroughly - corrections are your responsibility. Your order will be scheduled for creation and Shipped out after it is created.  On your Order confirmation email/ receipt you will find your estimated shipping date. This is an estimate. You will receive a shipment notice when your order ships, so that you can watch your mail.

Concerning  rush orders -   (I do offer Rush order service for customers who are short on time or want to have their order very quickly)  Unfortunately, if there is not adequate time to schedule your order in with other orders that are already paid for, I may have to turn you down. Please give your actual date to have the best chance to be accepted. I do not over book my orders. I have never been late for any of my clients and would like to keep it that way.   Custom service and reliability are important aspects to my business.  I want to give all clients the best product possible, so I limit the amount of orders that will be accepted.  Thank you for your understanding and cooperation. 

* Please note that  the shipping date, is NOT the date you are to receive it.  Please allow at least 1 week from the time your item ships, to the time it may be received.(with the exception of faster shipping upgrades) HCC is not responsible for postal delays.  Express mail delivery is available for the appropriate Express rush service fee.  Many times Express shipping is guaranteed overnight, Next day (to major cities)  But to certain towns it may be guaranteed within 2 days - and NOT Next day.  HCC is not responsible for this Postal policy - it is the policy of the United States Postal Office.

No order will be scheduled in, or created until after payment is received.    Credit card payment through the website cart is fastest, it lets HCC receive your payment immediately so that your custom order is confirmed and scheduled right away.  Postal payment orders by mail may be requested,  and after you submit your order your details will be gathered and a printable invoice will be EMAILED  to you on the next HCC business day.  This invoice is to be printed and included with your mail payment. Orders will be scheduled after your payment is received.  I CAN NOT save any spot for mail orders. They will be filled only after payment gets here.

To use Paypal - (Read Paypal's official Help info here)
When you are ready to send payment by credit card - your cart will be transfered over to paypal. Security on Paypal is very high. You don't need any Pay Pal account to use a credit card, but if you are a member, this is where you log in.    If you don't have an account with Paypal this is not a problem.  Just follow their easy steps and you will be able to pay with your credit card in minutes.

  PayPal® 

HCC accepts various types of payment - Certified check, Money order, and Credit cards through Paypal.
  NO PERSONAL CHECKS - THEY WILL BE VOIDED AND RETURNED.

Refunds: All sales are final - it is a custom order. Custom sized and colored for you (Request a color swatch if you must be sure of matching.) so once the materials have been ordered or cut and the process of creating your order has begun there will be no refund. 

Cancellation policy: Due to the nature of this service - it is only possible to request to totally cancel your order within the first week after payment.   ( NOT including rush orders - Rush orders can not be cancelled)  This is because custom order spots are saved & materials are purchased according to the custom orders placed.

If you need to cancel your order and your payment date is more than one week ago,   There are a few possible options.

1) If your order has been cut and started... there is just one option.  It will be created and shipped out as scheduled, I am not responsible for cancelled weddings.

2) If your order has NOT been cut or started...  You can opt for either 100% Store Credit. (100% of your original purchase price can be put toward any future order/s)  or Opt for a partial refund of your payment - minus a 15% cancellation/stocking fee (minimum $5.00) The choice will be yours at the time of cancellation.

SECURITY - WE WILL NEVER ASK FOR ANY - CREDIT CARD, BANKING, OR PASSWORD INFORMATION - NEVER EVER!  WETHER VIA THE PHONE, WEBSITE OR EMAIL - WE WILL NEVER ASK!   PLEASE DO NOT GIVE ANY INFORMATION TO ANYONE, OR ANY SITE THAT MAY REQUEST IT IN OUR NAME.  IF YOU RECEIVE ANY EMAIL THAT APEARS TO COME FROM OUR COMPANY AND IS ASKING FOR SENSITIVE INFORMATION - PLEASE DO NOT GIVE IT.  IT IS NOT FROM HCCGARTERS!  IT IS NOT FROM HAND-CRAFTEDCREATIONS!  PLEASE SEND A COPY OF THE FAKE EMAIL WITH FULL HEADERS TO: SPOOF@HAND-CRAFTEDCREATIONS.COM     THEN DELETE SUCH EMAIL AND IGNORE IT.  IT IS A SPOOF. DONOT GIVE YOUR INFORMATION!! 

** IF YOU HAVE GIVEN YOUR INFORMATION IN RESPONSE TO ANY SUCH REQUEST - PLEASE BE QUICK TO CONTACT YOUR BANK OR CREDIT CARD COMPANY IMEDIATELY TO REPORT THAT YOUR INFORMATION THAT YOU GAVE HAS BEEN COMPROMISED AND THEY WILL WORK WITH YOU. 

ALWAYS BE ON YOUR GUARD!  THE INTERNET CAN BE INTERESTING, BUT IT CAN ALSO BE AN IDEAL PLACE FOR DISHONEST PEOPLE TO TRY AND DECEIVE YOU.  DON'T GET SCAMMED - BE SMART.  IF YOU RECEIVE ANY STRANGE EMAIL THAT APPEARS TO COME FROM OUR COMPANY - PLEASE SEND A COPY OF IT WITH FULL HEADERS TO: SPOOF@HAND-CRAFTEDCREATIONS.COM 

  SHIPPING INFO

Shipping - Flat rate of $5.00 PER transaction - no matter how many garters or Dress Tags - 1 or 10 or 30! - it's still just $5.00 - (MUST be paid in ONE Transaction for $5.00 shipping)   Other bridal accessories  will vary - shipping is based on size & weight.  This info is for the USA, And US territories. - If you live in another country shipping / handling may vary.

NOTICE:  If you place a large GARTER and/or Dress Tag ONLY order and your shipping Calculates to more than $5.00 - the balance will be refunded to you after I look over your order :)

*** You may add on Insurance for $2.50 and up. (IT IS HIGHLY RECOMENDED - AS THE POST OFFICE IS NOT PERFECT - PACKAGES DO GET LOST)  - covers up to $100.00 value (or more if needed) - You have no recourse against Lost packages if you don't have insurance . HCC is not responsible for postal delays and/or losses.

ATTENTION RUSH ORDERS - The post office insurance has a 30 day waiting period for lost packages.  They  will not reemburse for packages that make it within that time frame - even if they miss your date. So Keep this in mind. 

SECURE PAYMENT SHIPPING POLICY :

SHIPPING ADDRESS:
At the time of payment, your shipping address (including Name) should be the same Name & address that your credit card bill has on file. If you choose to have your order shipped to a different address you may.  HOWEVER, your order will ship out No Sooner than the 45 days credit cycle from your payment date,  OR your estimated shipping date - which ever is later.

NO EXCEPTIONS: ALL orders that ship within 45 days of payment MUST be verified. This means the shipping NAME & ADDRESS MUST match your credit card billing address at the time of your payment. 

In a nutshell, ANY order that will need to leave HCC  sooner than 45 days after payment, has to ship to the same address that your credit bill comes to. If your shipping address can not be verified at the time you pay - your payment will be denied & the order will not be processed.   Sorry for any inconvenience.
You will only get one notice, no other email will be sent.

This is our payment servicer's internet ordering SECURITY POLICY  that we go by.   It keeps down on internet fraud - something we all want.   Thank you for your understanding on this matter.  :)

What can you do if your online payment was denied?   You may resend your payment a second time (if there is sufficient time for your order) with the address that is on file with your credit card so it can be verified. Or you may leave it as is and your order will remain canceled. 

Contact Info For HCC Garters

Contact_us@hand-craftedcreations.com Questions? Please ask.
Feedback@hccgarters.com Customers~Tell us how your custom order experience went- or what you think of the website.
sales@hccgarters.com Paid orders that need more assistance.
Pix@hccgarters.com  Customers~ Send us pictures of your Big Day!  Wedding, Prom, Anniversary!  All welcome.

After Submitting  your order, email the best mode of communication.
It lets both you and I keep a record of what is discussed.
Email is Checked Mon - Fri

Phone:
(774) 289 - 5848
Phone messages are usually checked on Fridays
I do not take orders over the phone - please place order through shopping cart.

Shipping Address:
HCC Garters
PO Box 384
Leicester, MA 01524

Ocassional studio Location:
Lindenhurst, Long Island, NY

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