| Why
Don't you have add to cart buttons for all garters?
I have created litterally 1000's of garters over the years. The
HCC site (hand-crafted creations.com) has probably most of them pictured
on it. My EXTENSIVE garter section is an online portfolio of sorts.
It is here for all of you lovely people to be able to see my
work and then place a custom order based on any of them. ALL orders
for garters from the HCC site are custom made and since the posibilities
are nearly endless I have found that add to cart buttons for each garter
don't work very well here. But what I do have are add to cart
buttons for each STYLE. This way after you fill out the
custom order form you can pay for the "style" garter you want
and then I work out the color/design details with you by email afterward.
:) If you are looking for garters that are ready to ship and have add
to cart buttons right there with each garter - check out my HCC Garters
shop... That site is set up to have add to cart buttons for each garter.
www.hccgarters.com/SHOP
Why
is this site different than other online stores?
because the majority of sites on the net don't cater to custom orders.
This website is basically a portfolio of the various work I have done
over the years (not even every thing is included) yet it is a large
amount that is shown. You will not find it to be like basic web sites
on the internet. Most have a number of products and then have
add to cart buttons right next to them and then you can buy what you
see. But Hand-Crafted Creations main garter page with all it's
examples are all just that... Examples - They are not pre-made
and waiting to be shipped... so you can tweak and change any garter
design you see to be what you want. If you want a camo garter
with a Pink satin band - you could... EVERYTHING IS CUSTOM MADE FROM
SCRATCH. :) Therefore I have categorized every garter into
"styles" and depending what style the garter you like
- you can find the price for it. It really isn't that confusing
once you get into it. ;)
I
want my Hand-Crafted Creation garter exactly like the picture - is it
still custom made?
YES Your bridal accessory will be created from scratch. Your order whether
it is totally different in color or **exactly*** the same as the picture
will be created from scratch just for you. - Everything ordered from
Hand-Crafted Creations is CUSTOM MADE to order.
NOW and exception to this
rule is the HCC shop www.hccgarters.com/SHOP
You may be able to find something pre-made here.
It is still handmade (just ahead of time) If you do find something you
like - what you see is what you will get - No custom ordering at HCC
Shop. Shop items are not custom made.
How
do I order a garter set?
The majority of HCC garters are sold separately. I
don't believe in making people pay for something they don't want.
So I generally don't sell by "set" If you want a set
- just find two designs you like - then see what style they are. Pay
for the two styles you like and there you go - you will have a "SET"
of garters that will be custom made for you.
EXCEPTION - Occasionally I do offer a few advance order specials.
They include two garters for one discounted price. The
info for each special is posted right at its specific page. Any
specials I may be running can be found on the specials
page.
Do
you include a free tossing garter?
Normally
, No. Occasionally - yes ... sale info will be posted on
the specials page . If I do offer any free-bee's
they will be the SAME great quality as all my custom made garters.
Usually "free toss garter" means cheaply made - remember most
things in life aren't "free". But when I offer any discount
garter deal - the quality always remains the same. In general
I do not create cookie cutter garters that usually get tossed in the
trash rather than to the crowd. I do not beleive it would be wise
to waste the materials and creation time in making 100's of "free"
garters when many brides don't even do the toss. I conserve my time
for custom orders. If you would like a toss garter you are more than
welcome to purchase any design from the HCC site.
How
am I sure you know what I want?
by filling out the custom info form with as many details as needed.
If you want the item exactly like image - not much is needed in that
area - but if you will be tweaking or mixing a few designs you will
explain what you would like and then I will personally reply to your
info form. I will NEVER start work on an order that is questionable.
If there are details that are changed I will ALWAYS send you the details
as I understand them and ask for you to let me know if any corrections
are needed. I am here to serve you and am dedicated to creating
the garter or other accessory to your specifications :)
How
do I confirm my order with payment?
You can do it a few different ways...
1) The shopping cart for credit card and Paypal payments: you
can use the "style" links that are located on the page that
follows the custom info form. Each link goes to a style - so if
the garters you wanted were a style #02 and style #04 - you would click
on the style #02 link and add that custom garter to your cart (you may
add text note to your order in text box if needed) and then you can
go back and click on the style #04 link and add that to your cart
in the same way. Each time you add something to your cart it will
pop up so you can verify it. Once you have everything in your
cart that you want, just click the check out button and follow the onscreen
directions from that point.
2) Invoice for Credit card & paypal payments: If you
aren't sure what to add to your cart - but would like to pay online,
I can send you a payment request for the total amount due for your order.
It will come in an email and you will be able to click on the link that
will bring you to Paypal to send your payment.
3) Postal mail-in payment: You are welcome to send either a Certified
check or Money order for any order. I will send you an invoice
by email that you can print up, if you request it.
Can
my order ship out ASAP?
YES - if you had a rush order - and time permitted to add
you to the schedule book, It could ship out the very next day if actually
needed. As long as it is shipping to the same address that
is on file with your credit card company. The shipping address
must match up for security purposes (read below to find out more
about this)
My
order can't be processed & the payment was denied - Why?
It is actually for everyone's protection. It is an
internet security feature to cut down use of stolen credit card numbers.
When you send payment over the internet - our payment processor (Paypal)
has security checks that help to insure that credit cards are used by
the correct person. The shipping address is compared to the Credit
card billing address on file with the card used. If it matches
up - the order can ship out any time, even the very next day if it was
needed... but if the address for shipping can't be verified -
this puts a red flag on your payment. We have adopted the policy
of NOT processing any unverified (unconfirmed) address if it will need
to ship less than 45 day credit cycle. So if your "needed by date"
is less than 52 days away - it will have to ship to the address that
is on file with your credit card company.
Can
I have my order shipped to a different address?
Yes - but this is ONLY if you have over 45 days for the payment to clear
though the credit cycle. If you have a later "need
by date" There is no problem because as long as the credit cycle
goes through with no report of stolen credit cards I can ship your package
to any address you want -
It could ship to "Tin Buck Tuu" if you really wanted
that ;)
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