FAQ
Frequently Asked Questions

I have created this FAQ page to help you - I hope it will  Please ask about anything that isn't covered below. Please be specific.  If you say - "I'm confused" - or "your website is very hard to understand" -  I have no idea what the problem area is... I can only make improvements with detailed and honest feedback from you gals  :)  Thanks for stopping by - I hope to serve you some day.

Why Don't you have Add to cart buttons for all garters?

Why is this site different than other online stores?

I want mine exactly like the picture - is it still custom made?

How do I order a garter set?

Do you include a free tossing garter?

How am I sure you know what I want?

How do I confirm my order with payment?

Can my order ship out ASAP?

My order can't be processed & the payment was denied - Why?

Can I have my order shipped to a different address?

 

Why Don't you have add to cart buttons for all garters?
I have created litterally 1000's of garters over the years.  The HCC site (hand-crafted creations.com) has probably most of them pictured on it. My EXTENSIVE garter section is an online portfolio of sorts.   It is here for all of you lovely people to be able to see my work and then place a custom order based on any of them.  ALL orders for garters from the HCC site are custom made and since the posibilities are nearly endless I have found that add to cart buttons for each garter don't work very well here.  But what I do have are add to cart buttons for each  STYLE.  This way after you fill out the custom order form you can pay for the "style" garter you want and then I work out the color/design details with you by email afterward.  :) If you are looking for garters that are ready to ship and have add to cart buttons right there with each garter - check out my HCC Garters shop... That site is set up to have add to cart buttons for each garter.  www.hccgarters.com/SHOP

Why is this site different than other online stores?
because the majority of sites on the net don't cater to custom orders. This website is basically a portfolio of the various work I have done over the years (not even every thing is included) yet it is a large amount that is shown. You will not find it to be like basic web sites on the internet.  Most have a number of products and then have add to cart buttons right next to them and then you can buy what you see.  But Hand-Crafted Creations main garter page with all it's examples are all just that... Examples - They are not pre-made and waiting to be shipped... so you can tweak and change any garter design you see to be what you want.  If you want a camo garter with a Pink satin band - you could... EVERYTHING IS CUSTOM MADE FROM SCRATCH.  :)  Therefore I have categorized every garter into "styles"  and depending what style the garter you like - you can find the price for it.  It really isn't that confusing once you get into it. ;)

I want my Hand-Crafted Creation garter exactly like the picture - is it still custom made?
YES Your bridal accessory will be created from scratch. Your order whether it is totally different in color or **exactly*** the same as the picture will be created from scratch just for you. - Everything ordered from Hand-Crafted Creations is CUSTOM MADE to order. 

NOW and exception to this rule is the HCC shop www.hccgarters.com/SHOP    You may be able to find something pre-made here. It is still handmade (just ahead of time) If you do find something you like - what you see is what you will get - No custom ordering at HCC Shop.  Shop items are not custom made.

 

How do I order a garter set?
The majority of HCC garters are sold separately.  I don't believe in making people pay for something they don't want.  So I generally don't sell by "set"  If you want a set - just find two designs you like - then see what style they are. Pay for the two styles you like and there you go - you will have a "SET" of garters that will be custom made for you. 
EXCEPTION - Occasionally I do offer a few advance order specials.   They include two garters for one discounted price.  The info for each special is posted right at its specific page.  Any specials I may be running can be found on the specials page.

Do you include a free tossing garter?  Normally , No.   Occasionally - yes ... sale info will be posted on the specials page .  If I do offer any free-bee's they will be the SAME great quality as all my custom made garters.  Usually "free toss garter" means cheaply made - remember most things in life aren't "free".  But when I offer any discount garter deal - the quality always remains the same.  In general I do not create cookie cutter garters that usually get tossed in the trash rather than to the crowd.  I do not beleive it would be wise to waste the materials and creation time in making 100's of "free" garters when many brides don't even do the toss. I conserve my time for custom orders. If you would like a toss garter you are more than welcome to purchase any design from the HCC site.

How am I sure you know what I want?
by filling out the custom info form with as many details as needed.  If you want the item exactly like image - not much is needed in that area - but if you will be tweaking or mixing a few designs you will explain what you would like and then I will personally reply to your info form.  I will NEVER start work on an order that is questionable.  If there are details that are changed I will ALWAYS send you the details as I understand them and ask for you to let me know if any corrections are needed.  I am here to serve you and am dedicated to creating the garter or other accessory to your specifications :)

How do I confirm my order with payment?
You can do it a few different ways...
1) The shopping cart for credit card and Paypal payments: you can use the "style" links that are located on the page that follows the custom info form.  Each link goes to a style - so if the garters you wanted were a style #02 and style #04 - you would click on the style #02 link and add that custom garter to your cart (you may add text note to your order in text box if needed) and then you can go back and click on the style #04  link and add that to your cart in the same way.  Each time you add something to your cart it will pop up so you can verify it.  Once you have everything in your cart that you want, just click the check out button and follow the onscreen directions from that point.
2) Invoice for Credit card & paypal payments:  If you aren't sure what to add to your cart - but would like to pay online,  I can send you a payment request for the total amount due for your order.  It will come in an email and you will be able to click on the link that will bring you to Paypal to send your payment. 
3) Postal mail-in payment: You are welcome to send either a Certified check or Money order for any order.  I will send you an invoice by email that you can print up, if you request it.

Can my order ship out ASAP?
YES -
if you had a rush order - and time permitted to add you to the schedule book, It could ship out the very next day if actually needed.  As long as it is shipping to the same address that is on file with your credit card company.  The shipping address must match up for security purposes (read below to find out more about this)

My order can't be processed & the payment was denied - Why?
It is actually for everyone's protection.  It is an internet security feature to cut down use of stolen credit card numbers. When you send payment over the internet - our payment processor (Paypal) has security checks that help to insure that credit cards are used by the correct person.  The shipping address is compared to the Credit card billing address on file with the card used.  If it matches up - the order can ship out any time, even the very next day if it was needed...  but if the address for shipping can't be verified - this puts a red flag on your payment.  We have adopted the policy of NOT processing any unverified (unconfirmed) address if it will need to ship less than 45 day credit cycle. So if your "needed by date" is less than 52 days away - it will have to ship to the address that is on file with your credit card company.

Can I have my order shipped to a different address?
Yes - but this is ONLY if you have over 45 days for the payment to clear though the credit cycle.    If you have a later "need by date" There is no problem because as long as the credit cycle goes through with no report of stolen credit cards I can ship your package to any address you want - 
It could ship to "Tin Buck Tuu"  if you really wanted that ;)

 

 

 

 

 

 

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