| What
is the website all about?
This
website has two functions:
- It's
the portfolio for Victoria Joanne's Hand-Crafted Creations Name
brand wedding accessories. (embroidered dress tags, ring pillows,
flower baskets etc...)
- It's
a great resource for all handcrafted creations by a variety of Artisans
around the web.
How
do I place an order?
You place orders for pillows, baskets, Dress tags etc... at the
HCC custom
order shop.
Why
Don't you have "add to cart buttons" for all your creations?
I have created litterally 1000's of garters over the years.
The HCC site (hand-crafted creations.com) used to have hundreds shown
on it. My EXTENSIVE garter section grew so large that I created
an exclusive portfolio to showcase them at www.CustomWeddingGarters.com.
ALL orders for garters from HCC are custom made and
since the posibilities are nearly endless I have found that add to
cart buttons for each creation doesn't work very well here.
But what I do have are add to cart buttons for each STYLE.
This way after you fill out the custom order form you can pay for
the "style" garter you want :)
If you
are looking for garters that are ready to ship and have add to cart
buttons right there with each garter - check out my HCC Garters shop...
This site has unique garters that are ready to ship. www.hccgarters.com/SHOP
Why
is this site different than other online stores?
Because the majority of sites on the net don't cater to custom handcrafted
orders. This website is basically a portfolio of the various work
I have done over the years. You will not find it to be like
basic web sites on the internet. Most have a number of pre-made
products and then have add to cart buttons right next to them and
then you can buy what you see. But Hand-Crafted Creations with
all it's examples are all just that... Examples - They
are not pre-made and waiting to be shipped... so you can tweak and
change any item design you see to be what you want. If you want
a camo ring pillow with a Pink ruffle - you could... EVERYTHING IS
CUSTOM MADE FROM SCRATCH. :) It really isn't that
confusing once you get into it. ;)
I
want my Hand-Crafted Creation bridal accessory to be exactly like
the picture -
is it custom made?
YES Your bridal accessory will be created from scratch just
like every thing I create. Your order, whether it is totally different
in color or, **exactly*** the same as the picture will be created
from scratch just for you. According to YOUR specifications
- If your specs ask for it to be "just like the picture"
I will cut the materials and create it just as you ask. If your
specs are for yours to be similar but with changes... I will cut the
materials and create it just as you ask. Everything ordered
from Hand-Crafted Creations & Custom wedding garters is CUSTOM
MADE By Victoria Joanne. So simply put - if you are requesting
a bridal accessory to be made according to any specifications what
so ever - it is totally custom made just for you.
How
am I sure you know what I want?
by filling out the custom info in your shopping cart with as many
details as needed. If you want the item exactly like image -
not much is needed in that area - but if you will be tweaking or mixing
a few designs you will need to explain what you would like and then
I will personally reply to your info form. I will NEVER start
work on an order that is questionable. If there are details
that are changed I will ALWAYS send you the details as I understand
them and ask for you to let me know if any corrections are needed.
I am here to serve you and am dedicated to creating your bridal accessory
to your specifications :)
How
do I confirm my order with payment?
You can do it a few different ways...
1) The shopping cart for credit card and Paypal payments:
Once you have filled out the details and added everything to your
cart that you want, just click the check out button and follow the
onscreen directions from that point.
2) Invoice for credit card & paypal payments: If
you aren't sure what to add to your cart - but would like to pay online,
I can send you a payment request for the total amount due for your
order. It will come in an email and you will be able to click
on the link that will bring you to Paypal to send your payment.
3) Postal mail-in payment: You are welcome to send either a
Certified check or Money order for any regular order (Sorry, No rush
order - mail in payments). I will send you an invoice by email
that you can print up, if you request it.
Can
my order ship out ASAP?
YES - if you need to place a rush order - and time permits
me to add you to the schedule book, It could ship out the very next
day if actually needed. As long as it is shipping to the
same address that is on file with your credit card company.
The shipping address must match up for security purposes (read
below to find out more about this)
My
order can't be processed & the payment was denied - Why?
It is actually for everyone's protection. It is an
internet security feature to cut down use of stolen credit card numbers.
When you send payment over the internet - our payment processor (Paypal)
has security checks that help to insure that credit cards are used
by the correct person. The shipping address is compared to the
Credit card billing address on file with the card used. If it
matches up - the order can ship out any time, even the very next day
if it was needed... but if the address for shipping can't be
verified - this puts a red flag on your payment. We have adopted
the policy of NOT processing any unverified (unconfirmed) address
if it will need to ship less than 45 day credit cycle. So if your
"needed by date" is less than 52 days away - it will have
to ship to the address that is on file with your credit card company.
Can
I have my order shipped to a different address?
Yes - but this is ONLY if you have over 45 days for the payment to
clear though the credit cycle. If you have a later "need
by date" There is no problem because as long as the credit cycle
goes through with no report of stolen credit cards I can ship your
package to any address you want -
It could ship to "Tin Buck Tuu" if you really wanted
that ;)
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